Shipping & Returns

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Shipping & Returns

Shipping Policy

All products are shipped UPS Ground Service domestic United States unless otherwise noted. All shipping charges are based on current UPS rates. We do not ship to PO Boxes. Dancraft can also accommodate the following specialty shipping requirements.

• Over Night or Expedited Services
• LTL Shipments
• International Shipments

If you require specialty shipping services please call to place your order. 1-800-510-4938. Freight charges will be quoted at the time of order.

Shipping Time In Transit

Damages & Returns Policy

Please inspect your shipment upon receipt. You have 7 days from the day of receipt to schedule a return or notify Dancraft of any damages.

• Damages: Please inspect your shipment upon delivery and notify customer service if you have any damages.(1-800-510-4938)
• We apologize for any inconvenience this may have caused you. We will ship a replacement immediately and file a claim with the shipper. We require that you hold onto the damaged product and all packaging for 10 business days while your damage claim is processing.
• *Returns: All returns must be authorized by our customer service department. (1-800-510-4938) A Return Authorization # will be issued at that time. There is a 25 % restocking fee on all returns. No return will be accepted without a RA#. Product must be returned in its original packaging. Product received damaged due to insufficient packaging will not be credited. Customer is responsible for return freight.
• *Custom product is not eligible for return.